Return and Refund Policy
At Eparna Herbal, we are committed to providing you with high-quality skincare, haircare, and bodycare products. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return and refund policy.
Return Eligibility
You may return Eparna Herbal products within 7 days of receiving your order, but only if the packaging is intact and the products are in their original, unopened condition. We can only accept returns for products that are unused, unaltered, and in their original packaging.
Return Process
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer support team by sending an email to info@eparnaherbal.com or calling us at +91-90098 67007. Please provide your order number, the reason for the return, and any relevant details.
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Wait for Confirmation: Our customer support team will review your request and provide instructions for the return process, including the return address.
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Pack the Products: Ensure that the products are securely packaged in their original packaging to prevent damage during transit.
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Send the Products: Ship the return package to the provided address. You are responsible for the return shipping costs. We recommend using a trackable and insured shipping method.
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Verification and Refund: Once we receive the returned products and verify that they meet the eligibility criteria, we will process your refund. Please allow up to 10 business days for the refund to be issued. The refund will be issued to the original payment method used for the purchase.
Refund Amount
The refund amount will be for the cost of the returned products, minus any shipping fees or discounts that were applied to your original order.
Non-Returnable Items
Please note that certain items are not eligible for return:
- Products that have been opened or used.
- Products with damaged or altered packaging.
- Products not returned within the 7-day return period.
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or a refund, depending on your preference.
Contact Us
If you have any questions or need assistance with the return process, please contact our customer support team at:
Eparna Herbal Email: info@eparnaherbal.com Phone: +91-90098 67007
We value your satisfaction and are here to help you with any concerns or issues you may have regarding our products or our return and refund policy. Thank you for choosing Eparna Herbal for your skincare and healthcare needs.
